Refund and Returns Policy

Welcome to Auckland Sales (“we”, “us”, “our”). These REFUND AND RETURNS POLICY govern your use of our website at aucklandsales.co (the “Site”) and your purchase of wheels, rims, and automotive accessories and parts (“Products”) from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Auckland Sales is a registered business in New Zealand.

2. Eligibility

You must be at least 18 years old, or purchasing with the consent of a parent or guardian, to place an order

Refund and Returns Policy

At Auckland Sales, we want you to be happy with your wheels and automotive accessories. This policy explains your options if something isn’t right, and sits alongside your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986, which are not affected by anything in this policy.

1. Returns

We accept returns on eligible items within 14 days of delivery, provided that:

  • The item is unused, uninstalled, and in its original condition and packaging (including any protective wrapping on wheel faces).
  • You provide proof of purchase (order number or receipt).
  • The item is not listed as non-returnable (see Section 4 below).

Change-of-mind returns are at our discretion for large or made-to-order items such as custom-finished or specially ordered wheel sets. Return shipping costs for change-of-mind returns are the customer’s responsibility, and a restocking fee of up to 15% may apply to large items such as wheel and tyre packages.

2. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged in transit, or is not what you ordered:

  • Contact us within 7 days of delivery at aucklandsales8@gmail.com
    with your order number and photos of the item (and packaging, if damaged in transit).
  • We will assess the issue and, where appropriate, offer a repair, replacement, or refund at no cost to you, in line with your rights under the Consumer Guarantees Act 1993.
  • Please do not install a wheel or part you believe to be faulty or damaged, as installation may affect our ability to assess or accept a claim, and may create a safety risk.

3. Wheel and Tyre Packages

Because wheels and tyres are precision-fitted items:

  • Wheels that have been mounted with tyres, balanced, or installed on a vehicle cannot be returned for change of mind, as this affects resale condition.
  • If a wheel is later found to be structurally faulty (e.g. a manufacturing defect causing air loss, cracking, or run-out beyond tolerance), this is covered under Section 2 above and any applicable manufacturer warranty, regardless of whether it has been mounted.
  • We strongly recommend confirming bolt pattern, offset, centre bore, and load rating against your vehicle before mounting tyres or installing wheels, as incorrect selection is not treated as a manufacturing fault.

4. Non-Returnable Items

The following items cannot be returned for change of mind, except where required by law:

  • Items that have been installed, mounted, or fitted to a vehicle.
  • Custom, made-to-order, or specially finished products (e.g. custom-painted or engraved wheels).
  • Electrical items (e.g. dash cams, cameras, lighting kits) where seals or packaging have been opened, unless faulty.
  • Consumable or hygiene-sensitive items (e.g. seat covers, cleaning chemicals) that have been used or opened, unless faulty.
  • Clearance or “final sale” items, where clearly marked as such at the time of purchase.

5. How to Request a Return

  1. Email aucklandsales8@gmail.com
    with your order number, the item(s) you wish to return, and the reason for return.
  2. We will respond with return approval (if applicable) and instructions, including the return address and any reference number to include with your parcel.
  3. Please do not send items back without first receiving return approval, as unapproved returns may be delayed or refused.

6. Refund Method and Timing

  • Approved refunds are issued to the original payment method used at checkout.
  • Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
  • Original shipping costs are non-refundable for change-of-mind returns, except where the return is due to our error or a fault covered under Section 2.
  • Depending on your bank or card provider, it may take a few additional business days for the refund to appear in your account.

7. Exchanges

If you’d prefer an exchange (e.g. a different size or finish) rather than a refund, let us know when you request your return. Exchanges are subject to stock availability and the same conditions as returns above. Any price difference will be charged or refunded accordingly.

8. Warranty Claims

Many of our products carry a manufacturer’s warranty in addition to your rights under New Zealand consumer law. Warranty terms vary by brand and product type. If you believe a product has failed under normal use within the warranty period, contact us at aucklandsales8@gmail.com
with your order details and a description of the issue, and we will guide you through the manufacturer’s warranty process.

9. Contact Us

For any questions about returns or refunds, contact:

Auckland Sales
Email: aucklandsales8@gmail.com

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